POLICIES
OVERALL
All of our studios are non- smoking units! A $100 cleaning fee will be added to your bill if smoke is detected in the condo upon your departure.
Pets are not allowed.
SECURITY DEPOSIT
Credit card information on file is required as a security deposit for all rentals, regardless of final payment method. Tenants are responsible for all damages and for missing items. Damage and breakage caused by a tenant should be reported immediately. Renters assume liability for any damage to condos or contents.
CANCELLATIONS
All cancellations must be in writing (email OK). Full refund of deposit prior to 90 days of arrival upon notification unless deposit payment is made by credit card or PayPal, whereby a $10.00 processing fee will be deducted from your refund amount. A $10.00 processing fee will apply to each cancellation if more than one reservation is cancelled. All refunds will be made by check and mailed to you. If reservations are cancelled less than 90 days prior to the arrival date no refunds will be made. If you've prepaid the entire amount for your stay using a credit card or PayPal, a 4% processing fee will be deducted from your refund amount.
NO-SHOW
We are a small company and cancellations and no-shows affect us greatly! We will charge your credit card for the entire stay including tax as noted on your invoice if you fail to show up on your scheduled arrival date and have not notified us of a cancellation.
CLEANING FEE
A one-time, non-refundable $50 cleaning fee will be added for all stays. Guests are expected to leave the condo neat and clean to avoid additional charges for major cleaning and damages. An additional cleaning fee will be charged to your account if the condo is not left neat and tidy after your departure.
DAMAGES TO CONDO OR CONTENTS
Guests are responsible for all damages to the condo and/or its contents and will be charged for repairs and/or replacement of all items damaged during your occupancy. We make every attempt to replace broken items with like or similar items, but in the event an item cannot be repaired or a part replaced, the guest is responsible for the cost to replace the entire item.
This includes damages caused by improper use of the garbage disposal. Do not put hard or fibrous items in the garbage disposal. Please use the trash can under the sink for these items. If you can not eat it – neither can the garbage disposal! Violation of this rule could cause backup of the plumbing and require roto-rooting of the drain lines which you as the guest would be responsible for.
DAILY CLEANING
There is no daily housekeeping service. For your convenience, extra linens and cleaning supplies are provided. Guests are requested to leave the condos clean upon departure. Washing of bed linens and towels prior to departure is not required. Card-operated laundry facilities are located on each floor. The laundry card is funded by using the machine located in the lobby to the left of the front desk. The laundry card is provided ($0 balance) and must be left in the condo when you check-out. A charge of $10 will be debited from your account if you fail to leave the card or the card is lost.
CHECK-IN AND CHECK OUT TIMES
Check-in time is 3:00 pm and check-out time is 11:00 am unless previous arrangements have been made. We make every attempt to accommodate guests promptly upon arrival, but due to scheduling and room cleaning, there may be a delay in gaining access to your room if arriving prior to 3:00 pm. We appreciate your understanding and thank you in advance. Please be advised that since this is a private condominium, there is no storage for your luggage after you check-out. If your travel arrangements require a late departure and you wish to retain your luggage in the condo, we suggest you book an additional night's stay. Please review our Check-out Procedures list which is also posted in each condo.
NOISE CONCERNS
These condos are located in a residential/hotel building. We kindly ask you to be respectful of your neighbors in condos surrounding the one you rent. Quiet hours in the building are from 10:00 pm to 7:00 am. Late night parties and loud discussions on the lanais after 10:00 pm will not be tolerated.
PARKING
In the event you plan on renting a car, parking in the Marine Surf Waikiki is included with your rental at no additional cost. Please be advised that the maximum height for any vehicle entering the garage is 6'-2". When renting a car, particularly an SUV, verify the height with the rental agency prior to collecting the car. Waikiki Place LLC accepts no responsibility for damages to any vehicle when parked in the garage.
ADDITIONAL GUESTS
If you arrive with additional guests over the number of guests quoted in your original invoice, or additional guests join you during your stay, you will be charged an additional rate of $5 per day per additional guest for the length of their stay in the condo.
LOST OR MISSING KEYS Due to the high cost of building security keys, any lost security key will be replaced at a cost of $40.00 each and will be charged to your account. Standard keys will be replaced at $10.00 per key. It is your responsibility to leave all sets of keys in the condos when you check-out. If sets of keys were separated during your stay they must be placed together on the rings as you found them before you check-out. In the event you find a missing key later in your luggage or on your person and a fee has been charged to your account, you will be credited the amount less a $5 processing fee. In the event the locks must be changed, you will be charged $100.
LOCKOUT CHARGES
Please keep a key with you at all times to prevent accidental lockouts. In the unfortunate event you're locked out of the condo without keys, a $25 lockout charge will be assessed for someone to come and let you in your property, regardless of circumstances. It is the responsibility of all occupants and guests of the condo to verify when leaving they have their keys, and the door to the condo is properly closed and locked.
ITEMS LEFT IN UNIT
Waikiki Place LLC cannot be held responsible for personal items left in rental units. However, we will make every prudent effort to return items to you, given prompt notification of loss. Please let us know what you forgot within 7 days of your departure if you wish your property returned. We'll ship to you, and ask you to pay the cost of shipping. Any items not claimed within 14 days will be donated to charity.
HIGH-SPEED INTERNET
We currently provide free high-speed internet access in all of our condos. The router provides a wired means of connection, and a cable is provided for your use. Please be advised that we provide this access point as a courtesy to our customers, but are not able to provide technical support for your connection. If your laptop is secured with firewalls and anti-virus software you may have difficulty in connecting and we suggest you research this issue before you arrive.
TELEPHONE SERVICE
We currently provide free local and long distance telephone service to the United States and Canada in all our condos. Other international calls will require a calling card which is not provided.
TRASH
It is the responsibility of each tenant to dispose of his or her garbage. Trash chutes are located on each floor. Trash should be removed from the condo upon departure.
INJURY
Waikiki Place LLC will not be responsible for accidents that occurred on or because of rental property. Agent will not be held responsible for acts of theft or vandalism or damage to guest's personal property.
SEVERE WEATHER AND REFUND POLICY Refunds will not be given for late arrivals or early departures. If hurricanes or other extreme weather conditions occur and you choose to leave before the end of your reservation, no refund will be given.
AIRPORT SHUTTLE SERVICE
If airport shuttle service was included in agreement, it is the responsibility of you (the tenant) to provide the correct arrival and flight information below. Airport transport will be provided for the times noted, If incorrect information is provided, Waikiki Place LLC is not responsible for rescheduling an further pickups. Note that Waikiki Place LLC is only coordinating the prepayment of the service and takes no liability or responsibility in the transport service itself-this is accepted by you the tenant.
How many persons being transported:______________________________________
Names of all parties being transported:______________________________________
Date of flight arrival::_____________________________________________________
Airline Carrier Name:_____________________________________________________
Flight number:__________________________________________________________
Estimated Arrival Time:___________________________________________________
Cell phone number(for shuttle to call you on @ airport):_________________________
Mailing address:_________________________________________________________
Total number of checked bags: (state none if hand carry only)____________________
OCCUPANCY AND AGE REQUIREMENTS
The maximum number of persons allowed in each property is stated in the property description and on your Rental Agreement & Confirmation. Children are counted unless under the age of one (1). This represents the total number of people allowed to occupy the property inside or outside, day or night. Hide-a-beds are included in capacity, but are not recommended for adult use. We are very serious about maintaining a family atmosphere for the quiet enjoyment of our guests. We do not rent to groups of teenagers with or without chaperones regardless of whether the chaperones are parents of one of the teenagers. We will rent to family groups, married couples, and RESPONSIBLE ADULTS over the age of 25. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit, and the party will not be permitted to check in. Violation of this policy will result in immediate eviction without refund of rent. We reserve the right to change policies, prices, descriptions and condo availability without prior notice.
FOR CHECK-OUT PROCEDURES USE TAB TO LEFT OR CLICK HERE