POLICIES 

 

SMOKING

All units are no smoking units including the lanai! There are no exceptions to this rule. Please do not reserve a hotel unit if you can't respect this. Some of our guests are allergic to smoke and we need to do everything in our control to respect their comfort level. A $250 cleaning fee will be added to your bill if smoke is detected in the unit upon your departure. Additionally, the Marine Surf Waikiki does not allow smoking in any of the public areas including the lobby, elevators, hallways, laundry rooms and the lanais located on each end of the hall corridors.

 

PETS

No pets are allowed in the units or in the common areas of the building.

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SECURITY/DAMAGE DEPOSIT

Credit card information on file is required as a security deposit for all rentals, regardless of final payment method. (This is separate from the booking deposit that is taken at the time the reservation is taken which is just applied to your final payment due.) Renters are responsible for all damages and for missing items. Damage and breakage caused by a tenant should be reported immediately. You as the renter assume liability for any damage to hotel unit or contents and agree to having the credit card on file charged for repairs and/or replacement of all items damaged or missing during your occupancy. If your booking/payment was made using one of the full-service vacation rental systems ( Expedia and their partners, Booking.com and their partners, airbnb, flipkey, homeaway etc ) their policies will be applied.

 

DAMAGES TO HOTEL UNIT OR CONTENTS

Renters are responsible for all damages to the hotel unit and/or its contents and agree to having their credit card charged for repairs and/or replacement of all items damaged/missing during your occupancy. We make every attempt to replace broken items with like or similar items and to remove stains, but in the event an item cannot be repaired or cleaned or a part replaced, the guest is responsible for the cost to replace the entire item. This includes damages caused by improper use of the garbage disposal Only liquids are to be put in the garbage disposal! Do NOT put any solids OR grease or oil in the garbage disposal. Please use the trash can under the sink for these items. Violation of this rule could cause backup of the plumbing and require roto-rooting of the drain lines which you as the guest would be responsible for. If your booking/payment was made using one of the full-services vacation rental systems ( Expedia and their partners, Booking.com and their partners, airbnb, flipkey, homeaway etc ) their policies will be applied.

 

CANCELLATIONS

All cancellations must be in writing (email OK). Full refund of deposit is refundable up to 30 days before the arrival date, less a $75 booking fee. Cancellation within 30 days of scheduled arrival date, will incur a minimum of 2 nights penalty and up to an entire stay is due, plus any reservations deposit will be forfeited.  This is up to the discretion of Waikiki Place. If you've prepaid the entire amount for your stay using a credit card or PayPal, a 4% processing fee will be deducted from your refund amount. All refunds will be made by check and mailed to you. If your booking/payment was made using one of the full-service vacation rental systems ( Expedia and their partners, Booking.com and their partners, airbnb, flipkey, homeaway etc ) their policies will be applied.

 

CHANGES TO YOUR RESERVATIONS

If you require a change to your reservation please let us know as soon as possible.  Acceptance of a change is at WAIKIKI PLACE LLC’S sole discretion and will be stated in writing in response to your request. If your booking/payment was made using one of the full-service vacation rental systems ( Expedia and their partners, Booking.com and their partners, airbnb, flipkey, homeaway etc ) their policies will be applied.

 

NO-SHOW

We are a small company and cancellations and no-shows affect us greatly! We understand that certain circumstances occur which may require you to cancel your reservation at the last minute. Instead of not showing for your check-in and honoring your reservation, we ask that you PLEASE let us know AS SOON AS POSSIBLE in the event you do need to cancel, so we may be able to still rent the unit on a last-minute basis. This is the only way we can assure the quality and continue offering discounted rates for our future guests. We will charge your credit card for the entire stay including tax as noted on your invoice if you fail to show up on your scheduled arrival date and have not notified us of a cancellation. If your booking/payment was made using one of the full-service vacation rental systems ( Expedia and their partners, Booking.com and their partners, airbnb, flipkey, homeaway etc ) their policies will be applied.

 

DELAYED and/or NO ARRIVAL

In the event your flight is canceled or delayed for whatever reason and you do not arrive on your scheduled day, you will still be responsible for the entire reservation amount as shown on your Invoice and Confirmation. Waikiki Place LLC will not be held responsible for missed nights.

 

INABILITY TO CONTACT YOU

If you booked directly with us (and not through our partners like Expedia, Booking.com AirBnB etc) we will contact you prior to your arrival we can make sure your check-in is coordinated. In the event you do not respond to emails or telephone calls prior to your arrival, we will assume you are not honoring your reservation and will make your travel dates available to other guests. Any payment already received will not be refunded.

 

CLEANING FEE

A one-time, non-refundable cleaning fee will be added for all stays. Guests are expected to leave the hotel unit neat and clean to avoid additional charges for major cleaning and damages. The custom in Hawaii, like many Asian countries, is to remove your shoes/sandals before going into someone’s home. We ask that you respect our custom and that once you enter our units, you remove your shoes/sandals before going in. We need you to protect our carpeting from unknowingly tracking in sand and dirt. An additional cleaning fee will be charged to your account if the unit is not left neat and tidy after your departure

 

DAILY CLEANING

There is no daily housekeeping service. For your convenience, extra linens and cleaning supplies are provided. Guests are requested to leave the units clean upon departure. Washing of bed linens and towels prior to departure is not required.

 

LAUNDRY MACHINES

Card-operated laundry facilities are located on each floor. The laundry card is funded by using the machine located in the lobby to the left of the front desk. The laundry card is provided ($0 balance) and must be left in the unit when you check-out. A charge of $10 will be debited from your account if you fail to leave the card or the card is lost.

 

CHECK-IN AND CHECK OUT TIMES

Check-in time is 3:00 pm and check-out time is 11:00 am unless previous arrangements have been made. We make every attempt to accommodate guests promptly upon arrival, but due to scheduling and room cleaning, there may be a delay in gaining access to your room if arriving prior to 3:00 pm. We appreciate your understanding and thank you in advance. Please be advised that since this is a private hotel, there is no storage for your luggage after you check-out. If your travel arrangements require a late departure or early arrival and you wish to retain your luggage in the unit, we suggest you book an additional night's stay. Please review our Check-out Procedures list which is also posted in each unit.

 

NOISE CONCERNS

We kindly ask you to be respectful of your neighbors in units surrounding the one you booked. Quiet hours in the building are from 10:00 pm to 7:00 am. Late night parties and loud discussions on the lanais after 10:00 pm will not be tolerated.

 

PARKING

In the event you plan on renting a car, parking in the Marine Surf Waikiki is included with your rental at no additional cost. Please be advised that the maximum height for any vehicle entering the garage is 6'. When renting a car, particularly an SUV, verify the height with the rental agency prior to collecting the car. Park ONLY in your assigned stall or your car will be towed away and you will be responsible for all costs. Waikiki Place LLC accepts no responsibility for damages to any vehicle when parked in the garage.

 

ADDITIONAL GUESTS

If you arrive with additional guests over the number of guests quoted in your original invoice, or additional guests join you during your stay, you will be charged an additional rate of $10 per day per additional guest for the length of their stay in the unit.

 

CHANGES TO THE HOTEL UNITS

We continuously upgrade our properties and reserve the right to make modifications to the interiors as necessary without notice and/or to change the guests unit. Updated photographs will appear on the website after alterations are made to the hotel units.

 

LOCKOUT CHARGES

Please keep a key with you at all times to prevent accidental lockouts. In the unfortunate event you're locked out of the hotel unit without keys, a $25 lockout charge will be assessed for someone to come and let you in your property, regardless of circumstances. It is the responsibility of all occupants and guests of the unit to verify when leaving they have their keys, and the door to the unit is properly closed and locked.

 

ITEMS LEFT IN UNIT

Waikiki Place LLC cannot be held responsible for personal items left in rental units. However, we will make every prudent effort to return items to you, given prompt notification of loss. Please let us know what you forgot within 7 days of your departure if you wish your property returned. We'll ship to you, and ask you to pay the cost of shipping. Any items not claimed within 14 days will be donated to charity.

 

LOST OR MISSING KEYS

Due to the high cost of building security keys, any lost security key will be replaced at a cost of $40.00 each and will be charged to your account. Standard keys will be replaced at $10.00 per key. It is your responsibility to leave all sets of keys in the unit when you check-out. If sets of keys were separated during your stay they must be placed together on the rings as you found them before you check-out. In the event you find a missing key later in your luggage or on your person and a fee has been charged to your account, you will be credited the amount less a $5 processing fee. In the event the locks must be changed, you will be charged $100

 

HIGH-SPEED Wi-Fi INTERNET

We currently provide free high-speed Wi-Fi internet access in all of our units. We have upgraded our units with Wi-Fi router for wireless connection. Please be advised that we provide this access point as a courtesy to our customers, but are not able to provide technical support for your connection. If your laptop is secured with firewalls and anti-virus software you may have difficulty in connecting and we suggest you research this issue before you arrive.

 

TRASH

It is the responsibility of each tenant to dispose of his or her garbage. Trash chutes are located on each floor. Trash should be removed from the unit upon departure.

 

INJURY

Waikiki Place LLC will not be responsible for accidents that occurred on or because of rental property. Agent will not be held responsible for acts of theft or vandalism or damage to guest's personal property.

 

SEVERE WEATHER AND REFUND POLICY

Refunds will not be given for late arrivals or early departures. If hurricanes or other extreme weather conditions occur and you choose to leave before the end of your reservation, no refund will be given.

 

HELP US STAY “GREEN”

We are consciously making the effort to conserve our planet's resources and keeping our monthly building charges low. You can help us do this by turning off air-conditioning and lights each time when leaving the unit, as well as, using fewer towels which conserves water. Your efforts greatly appreciated.

 

OCCUPANCY AND AGE REQUIREMENTS

The maximum number of persons allowed in each property is four plus one infant. Children are counted unless under the age of one (1). This represents the total number of people allowed to occupy the property inside or outside, day or night. Pull out sofa beds are included in capacity, but are not recommended for adult use. We are very serious about maintaining a family atmosphere for the quiet enjoyment of our guests. We do not rent to groups of teenagers with or without chaperones regardless of whether the chaperones are parents of one of the teenagers. We will rent to family groups, married couples, and RESPONSIBLE ADULTS over the age of 25. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit, and the party will not be permitted to check in. You are booking and staying in a hotel suite. Guests are given a temporary revocable license to occupy these premises within the hotel on strictly defined terms of this policy statement and local laws. If any of the guests violate any of these terms, the license to occupy the unit is revoked and it will result in immediate eviction of all guests without refund of rent. We reserve the right to change policies, prices, descriptions, and unit availability without prior notice.

 

CHECK-OUT PROCEDURES

Our units are rented with the understanding that you will leave the property neat and tidy as you found it when you checked in. To avoid additional fees for cleaning please observe the following:

·         Check-out time is 11:00 am.

·         Close the sliding door.

·         Remove all trash from the kitchen & bathroom & dispose in the trash chutes located in the laundry room.

·         Kitchen must be left clean!

·         Empty the coffee maker and dispose of coffee grinds.

·         Clean all dishes, pots, pans, etc. that were used and restock them to cabinets

·         Remove and dispose of all perishables from the refrigerator.

·         Remove all personal belongings from closet and dresser drawers.

·         Place all soiled towels in the bathtub.

·         It is not necessary to strip bed linens or launder sheets and towels for check-out.

·         Do not launder comforters or pillow shams as these items are dry-cleaned.

·         Turn off TV, stereo and all electronics.

·         If furniture has been moved, please relocate it to the position you found it in when you checked in.

·         Air conditioning should be turned off.

·         Turn off all lights.

·         Leave all sets of keys on the kitchen counter along with laundry card.

·         Make sure the doorknob is locked when you leave and pull the door closed.

·         Leave one set of keys/fob along with the laundry card on the dining room table and put the other set of keys/fob in the mailbox and spin the combination to lock it

 

FOR CHECK-OUT PROCEDURES USE TAB TO LEFT OR CLICK HERE